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Date Created
Wed, 2nd May 2012
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Date Modified
Thu, 3rd May 2012

   UPS ERROR Confirm The XML document is not well formed.


I’m getting this Error message while trying to print a label: “UPS ERROR Confirm The XML document is not well formed”. What am I doing wrong?


Some shipping carriers have issues with special characters, but mainly UPS. These include:
 &   ,    -    _   ;    '   #
If you run into an error when trying to print a label this is more than likely the cause. Please check the Shipping Address for any of the above characters and remove them from the address. This should correct the error and allow you to print the label.

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