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Article Data
Article Ref
1910-QFJV-3937
Written By
Alexis
Date Created
Wed, 2nd May 2012
Updated By
Robert
Date Modified
Thu, 3rd May 2012
 
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   UPS ERROR Confirm The XML document is not well formed.

Question 

I’m getting this Error message while trying to print a label: “UPS ERROR Confirm The XML document is not well formed”. What am I doing wrong?

Answer 

Some shipping carriers have issues with special characters, but mainly UPS. These include:
 &   ,    -    _   ;    '   #
If you run into an error when trying to print a label this is more than likely the cause. Please check the Shipping Address for any of the above characters and remove them from the address. This should correct the error and allow you to print the label.

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