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Article Data
Article Ref
3385-FJKC-2376
Written By
David Gilarranz
Date Created
Thu, 9th Jun 2016
Updated By
David Gilarranz
Date Modified
Thu, 9th Jun 2016
 
()

   Error - This invoice has already been paid

Question 

Why are my PayPal orders failing? Customers are receiving error:

"This invoice has already been paid, for more information please contact the merchant.
Your Purchase Couldn't be completed
There's a problem with the merchant's PayPal account. Please try again later."

Answer 

Settings on your paypal account are preventing customers from completing orders. To resolve please follow the isntructions below:

1. Click here to log into paypal

2. Click on 'Profile' button on the top right of the Paypal Summary Page (next to 'Log Out')

3. In the Business Profile drop-down menu click on 'Profile and settings'

4. On the left side menu click on 'My selling tools'

5. Under section "Getting paid and Manage my risk" click the update button to the right of sub-section 'Block payments'

6. Under "Block accidental payments: You may prevent accidental payments by blocking duplicate invoice IDs" select the option 'No, allow multiple payments per invoice ID'

 7. Scroll to the bottom of the page and press 'Save'

Customers should now be able to complete their PayPal orders via your online eCommerce store

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