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Article Ref
9372-QWVB-1315
Written By
Rafael
Date Created
Mon, 14th Jan 2013
 
()

   My product pages show only Chinese characters using Internet Explorer 10 on Windows 8

Question 

When you visit my website's product pages using Internet Explorer 10 on Windows 8, the page only shows chinese characters and continues loading infinitely until I'm forced to close the window. Why is this happening?

Answer 

This is happening because a previous version of the Fortune3 software (7.4.454 and before) had a known issue when modifying your product's description or additional description using the built in web editor. Please follow these steps in order to check if this fix applies to you:

1. Go to the Fortune3 wizard > My Products.

2. Right click on the product that is being displayed incorrectly and click on the properties.

3. Once the product properties screen opens, click on "Edit HTML" for either description or additional description.

4. The Fortune3 wizard built in editor will open.

5. Near the top left of the editor will be various icons. Click on the "View Code" icon

6. This window will display all of the HTML code. Look for HTML code that reads: <META content="text/html; charset=unicode" http-equiv=Content-Type>

7. Remove this code and click on Save & Close

8. Upload your website and refresh the site. Your site will now display correctly

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