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Article Data
Article Ref
4971-OPVM-8088
Written By
Alexis
Date Created
Wed, 2nd May 2012
Updated By
Robert
Date Modified
Thu, 3rd May 2012
 
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   Cannot log in to my e-mail account with Fortune3 - Password Changed

Question 

I cannot log in to my E-mail accounts, it is not accepting my password. Has my password changed without my consent?

Answer 

This is a possibility. Fortune3 frequently takes precautions by resetting an e-mail account password when there is suspicious hacking or spam activity on the e-mail account to avoid major problems that can arise from a breached password. We advice all of our customers to check their password strength when creating/changing the password to their e-mail accounts hosted with Fortune3. Why? This is because your e-mail account's password can get hacked if it is too simple and this can create many issues such as your customers receiving spam emails from your e-mail account, and even resulting in Fortune3's E-mail servers being placed on Spam lists and databases.  If you are unable to log in to your e-mail account using your password, we recommend logging in to your Admin site:

https://www.fortune3.com/en/login.cgi

Navigate to Manage > Domains & Emails > My E-mails Accounts. Click on Modify (right next to the e-mail address) and change the passwrods with the new secure password you have chosen. As a minimum requirement the password needs to be 7 characters long, and contain at least a letter and a number.

We apologize for any inconvenience that this may have caused you, however, it is only done to protect you from being labeled as a spammer.

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