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Article Data
Article Ref
7100-QTSD-0268
Written By
Kevin
Date Created
Sun, 1st Jun 2008
Updated By
Kevin
Date Modified
Fri, 30th Sep 2011
 
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   Cannot send e-mails - getting bounced back

Question 

I can't send e-mails, they are being returned with bounce back messages.

Answer 

There could be several reasons why your outgoing e-mails may be getting returned. The bounce back email that you got itself gives you the information as to why the email was returned. Below are some common bounce-back messages and solutions:

553 sorry, that domain isn't in my list of allowed rcpthosts :

This error usually means that your ISP does not allow you to send e-mails from port 25 on your computer's Internet Connection. To fix this, we have enabled port 587, so that you may use it for Outgoing Mail. Please go to your Mail Program's "Account Settings" section, go to the "Advanced" tab (click on More Settings in Outlook 2007), and change the Outgoing Port (SMTP) from 25 to 587.

This should fix the error.

________________________________________________________________________

451 http://www.spamhaus.org/query/bl?ip=XX.XX.XX.XX :

This error means that your IP address is blocked as spam on the SpamHaus database. FORTUNE3's mail servers use SpamHaus in order to minimize the amount of spam e-mail that comes into our servers. To fix this, we have enabled port 587, so that you may use it for Outgoing Mail without going through your ISP's port, but through our port. Please go to your Mail Program's "Account Settings" section, go to the "Advanced" tab (click on More Settings in Outlook 2007), and change the Outgoing Port (SMTP) from 25 to 587.

This should fix the problem. We also suggest that you click on on the link on the e-mail that goes to the SpamHaus website, so you can see why your IP address is listed there, and how you can remove it.

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Article Comments 

Comment posted
Thank goodness I found this page, I fixed the send problem with your help.....you are just awesome!!!!! Shelley Jo kgraham@bvea.net