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Article Data
Article Ref
5580-QOKN-2683
Written By
Kevin
Date Created
Thu, 24th Jul 2008
Updated By
Robert
Date Modified
Fri, 2nd Mar 2012
 
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   PayPal Orders with Status Open

Question 

Some of my PayPal orders are coming in with status "Open". Why?

Answer 

A PayPal order with status "Open" simply means that the order was not completed because the customer never completed the payment once they got to the PayPal site upon checking out on your e-commerce site.

Since PayPal payments force your customers to leave your site and go to the PayPal site to make the payment (with the exception of "PayPal Website Payments Pro"), our system needs to save the transaction as soon as the customer is taken to the PayPal site to make the payment. This is when the order is saved to the database with status "Open". The FORTUNE3 system then waits for PayPal's system to send it confirmation that the payment was made (which is an automated process), at which time the status of the order gets changed to "Approved" and the order gets completed (and e-mail confirmations get sent out). If the payment is never made, PayPal will never send the FORTUNE3 system confirmation that the payment was approved, and so the order status will remain as "Open".

If you are seeing an order with status "Open" for which you received a PayPal payment for, this means that the confirmation was not sent from PayPal to Fortune3's system properly, and it may be caused by a problem or upgrade taking place in the PayPal system, or by an improper setting inside your PayPal account. Please follow these steps:

1. Log into your PayPal account.
2. Go to Profile on the top tab.
3. Click on My Selling Tools on the left menu.
4. Under "Getting paid and managing my risk", click on -> Instant payment notifications
5. Make sure IPN is turned on and sending notifications to:

https://www.fortune3.com/yourusername/paypalresponse.cgi

*yourusername should be replaced with your Fortune3 main account username.

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