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Article Data
Article Ref
8048-RYIH-8535
Date Created
Mon, 7th Jul 2008
Updated By
Kevin
Date Modified
Thu, 9th Jun 2011
 
()

   Deleting Orders from Database

Question 

Am I able to completely delete and remove my orders from the administration site?

Answer 

For legal reasons, it is company policy not to delete any orders from the database; an order has to be retrievable in some way, no matter how old it is. This is a security measure for us. FORTUNE3 does have an order archiving system. We can archive your older orders. If you would like us to archive your orders, then please inform us about the details on the orders that you would like us to archive (orders older than 3 months, etc) by submitting a ticket here:

http://support.fortune3.com/en/deskpro/newticket.php?subject=Archive My Orders

Please allow 24-48 hours after submitting the ticket for a reply with confirmation that the orders have been archived.

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